Link Rate reduced too 9997/39999 Kbps

[JohnC6]

Good Morning,
I noticed my broadband was running slow on the evening of the 28th April, when checking  on Friday the 29th I saw that my "Link Rate: 9997/39999 Kbps" this is much reduced from my normal rate which from memory was in the low 60Mbps

This morning Saturday the 30th April I ran a Talktalk speed test, where I got the following results

Speed to router 40Mbps, to my device 36Mbps download, 6Mbps upload, tested both wired and wireless devices

The guaranteed download speed to your home TalkTalk router is 49 Mbps

The chart showing the last seven days data to my router has been below 50Mbps reducing to 40Mbps from Monday the 25th April

My landline telephone has no "noise" on the line and is working as normal, though we seldom use it!

Can I ask that you investigate this reduce speed issue?

many thanks

John

[JohnC6]

Good Morning,
the Openreach engineer visited yesterday and from his data he could see a that the connection
speed had been varying for a while. After investigation he discovered a "corroded connection" some where
on my line, outside the house, with this fixed his test equipment showed a near perfect connection.

With the Talktalk router connected we had

Current speeds ( from router Web interface)
Download : 70.6 MbpsUpload Upload: 24.1 Mbps

The Engineer did mention that attenuation seen when using the router was high but this reading was
not present on his test equipment, he reported this to the "TalkTalk service desk"

This Morning Tuesday the 24th I see the

Current speeds (from the router Web interface)
Download Download: 76.8 MbpsUpload Upload: 20.0 Mbps

Talktalk speed test  "Great! You're getting the download speed of 74 Mbps, as expected"

These speeds are pre March 2021 levels , this was the last time we had an issue and Openreach switched our line and our speed dropped too mid 60 Mbps , ( I know these are high speeds but as I have said we have generally always had a Very good connection and speed) 

I we will monitor for the rest of the week and then hopefully confirm all is ok.

many thanks

[Chris-TalkTalk]

Hi JohnC6,

I've booked the engineer for May 23 2022, AM (8am-1pm) - please let us know how you get on

Chris

[Debbie-TalkTalk]

Hi John

Thanks for your reply.

I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit.

Debbie

[JohnC6]

Thursday 19th May at 09:34

Good Morning,
yes I see the connection has increased to 44Mbps, this morning but we have seen these small variances occur before,

"Would you like me to arrange an Openreach engineer visit?" yes

Many thanks

[Debbie-TalkTalk]

Hi John

I can see that the line is in sync at 44mb.

Would you like me to arrange an Openreach engineer visit?

Thanks

[JohnC6]

Update on Wednesday 18th May at 21:05
"The guaranteed download speed to your home TalkTalk router is 49 Mbps"

Good Evening,
after 48hrs with the replacement router connected to my master socket (with my voice service also connected) I see no improvement in the speed of my connection, what further action can you take ?

Current speeds Download 40.0 Mbps Upload 10.0 Mbps as shown in router web interface

Speed test results: You're getting a download speed of 38 Mbps. Your guaranteed speed: 49 Mbps

I did notice this reconnection in the router logs ( my old router did not update the logs!)

18.05.2022 02:53:38 Info SYS TR-069 connectivity to (acs.talktalk.co.uk) has been closed
18.05.2022 02:53:35 Info DHCPC The WAN DHCP client IP address 79.71.61.130
18.05.2022 02:53:03 Info DHCPC WAN DHCP client (1) started
18.05.2022 02:53:01 Info XDSL VDSL connectivity is up port 1
18.05.2022 02:52:36 Warning DHCPC WAN DHCP client (1) stopped
18.05.2022 02:52:35 Info XDSL VDSL connectivity is down port 1

Information from the replacement router
Hardware Version              FAST5364 3.00
Software Version               SG4K100136
GUI Version                         5.6.1
System Up Time                2d 02h43m54s

xDSL
Line 1
Status                                    UP
Connection Time               17h55m56s
Link Status                            UP
Standard VDSL2 (G_993_2_ANNEX_ B)
Line Encoding DMT
Link Encapsulation ATM (G_992_3_ANNEX_ K_ATM)
Line 1
                                             Downstream Upstream
Actual Rate [Kbps]          40000              9997
Maximum Rate [Kbps]    74887             9997
Noise Margin [dB]            0.00                 6.00
Attenuation [dB]              15.20               0.00
Power [dBm]                    13.60               6 .60

Many thanks

[Michelle-TalkTalk]

Morning,

Thank you for confirming and we will check back in with you on Thursday 🙂

Thanks

[JohnC6]

Monday 16th MAY 18:00

Good Evening,
I have connected the replacement router just after 6pm Monday the 16th of May, I will let you know of any improvement in connection speed etc

many thanks

[Debbie-TalkTalk]

Morning John

That's great thank you 🙂

Please let us know how you get on.

Debbie

[JohnC6]

Monday 16th May, 07:15

Good Morning,   the new router arrived late yesterday, I will connect it later to today ... 

many thanks 

[Debbie-TalkTalk]

Hi John

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[JohnC6]

yes ... please 

[Michelle-TalkTalk]

Hi,

Ok, would you like us to send a replacement router for testing purposes and a router returns bag?

Thanks

[JohnC6]

Thursday the 12th May 11:00

Hi,
no I do not have an alternative router .

[Michelle-TalkTalk]

Hello,

Thank you for confirming. Do you have an alternative router that you could test with? If not then I think we should send a replacement router for testing purposes to rule this out.

Thanks

[JohnC6]

==========================
Thursday 12th May 06:45

Good Morning,
yes the router is still connected to the test socket,

the voice service is not connected but I will connect it and check,
I have now reconnected the voice service and I do not hear any noise on the line when making a call

many thanks

[Michelle-TalkTalk]

Morning,

I've re-checked the connection stats again now and I can see that the sync speed increased and then reduced again. Is the router still connected to the test socket? Is there any noise on the line?

Thanks

[Michelle-TalkTalk]

Hi,

Yes, if that's ok with you then I would agree as it's possible that DLM may increase this further. I will check this again on Thursday morning.

Thanks

[JohnC6]

Tuesday 10th May 12:00
"The guaranteed download speed to your home TalkTalk router is 49 Mbps"

Good afternoon,
the link rate is still  9997/43999 Kbps, speed test also remains at 41Mbps/ 6Mbps , speed to the router is 42Mbps

as the Talktalk speed test sites says status "Poor"

I would suggest we wait a further 48 hrs and see if there is significant increase in the link rate / speed test, before further actions?

[Michelle-TalkTalk]

Hello,

Ok thanks for confirming and hopefully DLM will continue to increase the speed over the next 24-48hrs.

Thanks