I received a visit from three EE people today, who told me that there's issues with the cables in my area or something (sorry I can't be more specific, not very knowledgeable about any of this type of thing) and that I could switch to their cables and service to get much better internet speed for a much smaller price.
I wanted to check first that TalkTalk is aware of the low internet speed that my building is experiencing lately (and from the messages on this Community page I can see this is an issue for most TalkTalk customers right now) to see if they could fix it and actually provide what I've been paying them for for 4 years now. However, every attempt to click on the "Live Chat" function does absolutely nothing, no pop-up whatsoever. I found another option to get into the Live Chat and it said "Go back to the previous page and log in" I'm clearly logged in to both the main website as well as the Community part of the website.
I'm confused. Is anyone else able to use the Live Chat function currently?
