Lower download speeds with new router

[mdeloughry]

Hi,

Over the weekend I received a new Sagecome router to replace my old one. Straight off the bat I noticed lower speeds but just put it down to bedding in issues, so packaged my older router to return.

The speed is a good 6-10 Mbps slower than previously (upload has increased however from 1.8 to 4-5mbps)

Today the speeds haven't increased so I tried to see if it was my internal hardware, I connected my laptop directly up to the router with the included ethernet cable ( and later tried with another as a good measure) nothing else attached with wifi disabled, so I can be doubly sure only one device was connected, and below are the results.

And below are the just an example of the older speeds I had to hand

Any help would be greatly appreciated

[Michelle-TalkTalk]

Hello,

I've re-checked the connection stats now and the sync speed hasn't increased. Does your main socket have a test socket please?

Thanks

[Michelle-TalkTalk]

Hi,

Ok thanks and we will check back in with you on Wednesday to see how the speeds look then.

Thanks

[mdeloughry]

Sure I'm happy to wait it's still usable, just would like to get all the speed I can get as it's already relatively low 😅.

and yes, I've replaced everything for the new equipment, and also have tested all existing network cables with a tester, and everything seems fine.

[Michelle-TalkTalk]

Hi,

Ok I see, thanks for confirming. It's possible that sync speed may increase over the next few days as part of the optimisation period. Did you also replace the cables that came with the router? Would it be ok if we check this again in 48hrs to see if DLM has made any changes to the speed?

Thanks

[mdeloughry]

Hi,

Thank you for the quick reply, it was DG8041W not entirely sure what the make is just I know it was the same form factor as the Sagemcom router just with grey holes instead of the orange ones.

I changed it as I needed to expose a port externally, but when I did that on the old one I wasn't able to prevent the router's interface from being exposed and was advised that this was the only way (https://community.talktalk.co.uk/t5/Fibre/Trying-to-disable-remote-managment-on-DG8041W)

[Michelle-TalkTalk]

Morning,

I'll take a look at this now. I've run a test on the line which hasn't detected a fault, however I can see that the sync speed has dropped. What was the make and model of the original router? Is there any reason why you swapped routers? It's possible that DLM may increase the speed again over the next few days if the connection remains stable.

Thanks