on 09-05-2022 10:17 AM
Over the weekend I received a new Sagecome router to replace my old one. Straight off the bat I noticed lower speeds but just put it down to bedding in issues, so packaged my older router to return.
The speed is a good 6-10 Mbps slower than previously (upload has increased however from 1.8 to 4-5mbps)
Today the speeds haven't increased so I tried to see if it was my internal hardware, I connected my laptop directly up to the router with the included ethernet cable ( and later tried with another as a good measure) nothing else attached with wifi disabled, so I can be doubly sure only one device was connected, and below are the results.
And below are the just an example of the older speeds I had to hand
Any help would be greatly appreciated
on 16-05-2022 07:14 AM
on 14-05-2022 02:54 PM
Just taken delivery of the new router and seems to have improved a little (like when I tried a third party router). I'm now getting ~21mbs but is still not near the original 26mbs I was averagely getting previously.
on 13-05-2022 12:46 PM
on 13-05-2022 12:04 PM
it will help, sure! I'd just like to get this sorted asap as I have to do a lot of downloading for work ( and have very little download speed as it is, so the more I can get out of it, the better!)
Out of frustration, I've just connected a friends old ASUS DSL-AC88U router up and I'm getting slightly better downloads speeds (21mb down) so I am starting to think its the configuration of the Sagecom router.
on 13-05-2022 11:26 AM
on 13-05-2022 10:43 AM
As mentioned previously in this thread,
"I changed it as I needed to expose a port externally, but when I did that on the old one I wasn't able to prevent the router's interface from being exposed and was advised that this was the only way (https://community.talktalk.co.uk/t5/Fibre/Trying-to-disable-remote-managment-on-DG8041W)"
on 13-05-2022 10:40 AM
OK thanks for trying that, unfortunately it doesn't appear to have made much difference. Could I just ask why you were sent the Sagemcom, was there a problem with the old router?
on 13-05-2022 09:44 AM
Thanks for trying that. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and let us know when you've done this
on 13-05-2022 09:33 AM
I've actually just had to dig my old phone to test but yeah as far as I can tell there is no crackle and sounds perfectly normal to me, as I mentioned this only started to occur when the new router was installed.
but again I'm not sure this seems like a line problem as even though I'm getting a lot worse download speed than I did previously, I'm actually getting a much better upload.
on 13-05-2022 09:26 AM
on 13-05-2022 09:09 AM
on 12-05-2022 06:31 AM
on 11-05-2022 12:26 PM
Ok, no problem. If the main socket does have a test socket then if possible when you get a chance, could you connect the microfilter, router and phone directly at the test socket and we can re-check the connection stats again in this set up just to rule this out and to see if DLM makes any changes.
on 11-05-2022 12:21 PM
The sync speed can vary slightly between different routers, however this is usually not by much. Do you still have the original router that you could retest with just to see if the sync speed does increase again please?
on 11-05-2022 12:01 PM
Looking at the guides (https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432) I'm pretty much sure we do have one, but I'd have to confirm when I get home to be 100%.
I can test that tonight, but in the meantime, if it's any help, we have no other lines connected in the house, they were all disconnected by an Open Reach engineer many years ago after a similar problem.
Also, could it be any settings on the router itself? As mentioned previously up until installing the new router, we had faster download but had lower upload (it's like the router is somehow allowing a higher upload and throttling the download to compensate)