MY DEVICES in MY CONNECTION
on 10-04-2024 01:11 PM
Message 113 of 113
Hi there! Can anyone tell me why the devices listed in MY DEVICES are duplicated over and over.
According to the list I have 20 devices connected to my new sagecom router all working correctly.!!!!!
In fact I only have 11 devices, 2 of which are not on the list.
The other devices are duplicated over and over.
One device appears 4 times and others 2 times. No way for me to amend it and TalkTalk no help.
Any ideas?????
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112 REPLIES 112
on 13-05-2024 06:36 AM
Message 41 of 113
Morning,
How has your connection been over the weekend? Has our Faults Escalation Team been in contact?
Michelle
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on 10-05-2024 11:43 AM
Message 42 of 113
Hi Michelle,
For your information, MY CONNECTION tells me that 'our diagnostic tool has picked up on a potential issue but to help us understand whats going on you'll need to run a more in depth line test'
I have done this several times but no conclusion reached
My Echo is still listed as consuming my upload speed despite being unplugged for more than 24 hours!!
I have removed all WiFi devices except for the Booster, The Extender and both Iphones. The PC is still hard wired to router.
We will see if anything changes over the next couple of days.
Soloman13
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on 09-05-2024 01:27 PM
Message 43 of 113
Please remember that it is MY CONNECTION that is raising these faults and opening cases.
Soloman13
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on 09-05-2024 01:22 PM
Message 44 of 113
Thanks Michelle.
I have a current line speed of 11mbps which should be more than enough to cope with the type of devices I have and their limited use?
Soloman13
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on 09-05-2024 01:12 PM
Message 45 of 113
Hi,
I've escalated this over to our Faults Escalation Team now and have asked them to take a look. We'll post back here as soon as we receive an update. It's possible that the team may also try and contact you directly.
Thanks
Michelle
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on 09-05-2024 12:56 PM
Message 46 of 113
Please read previous posts .It does not help asking the same questions over and over.
Once again, Fibre To The Premises is not available!!!!!!! Openreach Engineer confirmed last week!!!!!
There is 1/2 mile of copper wire from the cab to my premises which is why FTTP is not available and why line speed drops so much by the time it reaches me.
Soloman13
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on 09-05-2024 12:40 PM
Message 47 of 113
Hi Soloman13
I would suggest faster speeds to support more devices. Is FTTP available in your area?
It would be worth speaking our Loyalty Team to see what services/packages they can offer you.
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on 09-05-2024 12:23 PM
Message 48 of 113
My wired PC is on all the time
The Echo And Echo Show are on all the time
The Iphones are on all the time
My TV box is off most of the time as I cannot stream any programmes over the internet
My Sonos Beam is off most of the time and only connects for updates.
Are you saying my connection cannot handle even these few devices ? with the help of booster/Extender/Powerline units?
Why is MY CONNECTION keep throwing up faults?
I don't have a usable broadband connection which is why I rely on my wired pc so much. But even this can have issues as this post can attest to.
Can anything be done to improve matters?????
Soloman13
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on 09-05-2024 12:01 PM
Message 49 of 113
Hi Soloman13
I'm guessing this is linked to how many devices there are and which ones are connected and using the connection (based on your current sync speed) at the time you experience the issue.
The connection appears to be stable with no drops in connection.
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on 09-05-2024 10:37 AM
Message 50 of 113
Good morning, I have left the Echo disconnected, Nothing has changed as far as I can see.
Has the congestion eased.?
Has their been any further reconnections since the Engineers visit?
Still getting a fault page in MY CONNECTION.
Of my 11 devices :-4 are devices to improve wifi signal in the home
1 is hard wired into the router
1 is currently turned off
2 struggle at times to connect to wifi
3 regularly are reported as consuming my upload speed
FTTP is not available. We have at least 1/2mile copper cable between where the cab is and my premises.
Soloman13
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on 09-05-2024 06:41 AM
Message 51 of 113
Morning,
Thank you for the update. Have you noticed any change so far? Is FTTP currently available for you?
Thanks
Michelle
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on 08-05-2024 02:38 PM
Message 52 of 113
No problem I will unplug the Echo for now.
My devices are:-
Desktop PC
Sagecom Booster
Talktalk Extender Kit
Iphone 14
Iphone 7
Amazon Echo
Amazon Echo Show
Sonos Beam
TV Box
TV Powerline B1
TV PowerlineB2
That is 11 devices but these are often duplicated reaching 24 at one point See previous posts
Only the Extender is duplicated at present
Soloman 13
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on 08-05-2024 02:06 PM
Message 53 of 113
Hi,
I've also checked your wireless connection stats and it also shows upstream congestion. Would it be possible to test with the Amazon Echo removed for a short period just to see if there is any improvement so we can confirm if it's definitely related to this one device? How many wireless devices do you currently have connected please?
Michelle
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on 08-05-2024 01:31 PM
Message 54 of 113
The line tests are ALWAYS clear.
They were when The Openreach engineer visited and yet there was a resistance fault in the Cab which your tests did not pick up.
The Engineer did also refer to another potential fault on a pole see previous post.
WiFi is poor at the best of times despite having a talktalk Sagecom booster and an extender kit.
Currently My Devices tells me that my Amazon Echo is consuming my upload speed and my Iphone 14 struggles to connect to WiFi.
Soloman13
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on 08-05-2024 01:17 PM
Message 55 of 113
Hi,
I'm not sure what issue it detected as the line tests are clear. I can see that fault ticket that has been auto logged and it has requested further diagnostics to be completed. Are you experiencing any issues with the wireless specifically?
Thanks
Michelle
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on 08-05-2024 01:07 PM
Message 56 of 113
Hi Michelle, I clicked on My Connection which did a usual check on the line,previous fault status etc .
I was informed that there was a problem with the line and requested a comprehensive line test which could affect my broadband for 10 minutes.
This test resulted in a case being opened ref. no. REP-14288558
Today My Connection puts up a track my fault page- some more checks are needed.
'We've been unable to identify a clear fault with your service' However we can see that you may be experiencing problems with WI-Fi throughout your home.
Please note that Openreach was here last week and all has been fine since, until now
Soloman13
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on 08-05-2024 12:19 PM
Message 57 of 113
Good afternoon,
I'm sorry to hear this. I've run a test on the line now which is clear. Can I just confirm, what can you currently see in your My Connection?
Thanks
Michelle
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on 08-05-2024 11:50 AM
Message 58 of 113
Hi there, here we go again.!
My Connection is throwing up further problems with my internet connection.
Should I post a new problem or will it be a continuation of this one.
They will need to be linked together so you can see the case history.
Soloman13
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on 03-05-2024 06:20 AM
Message 59 of 113
Hi Soloman,
Thank you for the update and I'm glad to hear that the fault has been resolved. Apologies that this wasn't resolved in the first instance. If you do need any further support then we are always here and happy to help.
Thanks
Michelle
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on 02-05-2024 01:09 PM
Message 60 of 113
Hi Debbie, Thanks for that.
A big thank you to Chris for taking the steps to go one step further to fix this problem.....Hopefully!!!!
My last word on this matter is a plea to review the training of agents at call centres.
My issue has been going on for over A YEAR! Everyone hangs their hat on a line test which in my case was always clear yet dropouts/reconnections were happening all the time.(4 routers!!!!!)
Due to my persistance an Openreach Engineer found a fault at the exchange on 8/4/24 but the problem persisted.
on 1/5/24 an Openreach Engineer found a fault in a cabinet despite the fact the line is clear.
For 12 months we have been struggling with a poor service in every regard from Talktalk until this occasion.
Sometimes my only way I could connect to the internet was by my Mobile Data.
Please review the way these faults are investigated.
I will never phone the Talktalk helpline again and will use this method of communication in future.
Soloman13
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