Moved Home - Returning Kit

[Gumzy]

I moved home before TalkTalk could send me the package to return the kit and I don't believe it arrived at the old home.

How do I go about getting the package sent to my current address to send it back?

I've tried to ring but couldn't get through.

[Karl-TalkTalk]

Hi

Sorry, the system will not let me send a returns bag as the account is closed. I would advise you just recycle any equipment.

Karl.

[Gumzy]

Hi Karl,

That's done now.

I've added my number to "custom_profile_home_number" and added the account number to "custom_alternative_number".

Thanks

Thanks,

[Karl-TalkTalk]

No Problem 🙂

Can you add the home phone number or account number to your 'Community Profile' so I can locate your details.

Also, just add the house number and postcode to the personsal notes section so I'm sure I'm sending the returns bag to the correct address.

Karl 

[Gumzy]

Hi Karl,

Yeah.

Thanks

[Karl-TalkTalk]

Hi

Do you mean you want to request a returns bag to the new address ?

Karl.