We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Moving home

SoldierleeRGJ
First Timer
Private Message TalkTalk

on ‎15-11-2024 01:09 PM

Message 3 of 3
  • Dear EE, I have recently moved into temporary accommodation and have unplugged my Wi-Fi for obvious reasons. Can you please freeze my account as I don’t know my new address yet. 
    Yours sincerely 

Lee Tucker 

Labels:
0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎19-11-2024 10:28 AM

Message 1 of 3

Hi SoldierleeRGJ

 

You do have a TalkTalk account that is out of contract, we have a facility to freeze accounts, so you will need to contact the loyalty team (03451720088 )  to cancel the line, or it will continue to bill. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎15-11-2024 02:15 PM

Message 2 of 3

This is TalkTalk not EE.

 

Is your account with TalkTalk?

 

To discuss your service for what you require, which I don't think is possible, you need to phone and speak to the Loyalty Department.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes
© TalkTalk 2024