Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Moving home

SoldierleeRGJ
First Timer
Private Message TalkTalk

on ‎15-11-2024 01:09 PM

Message 3 of 3
  • Dear EE, I have recently moved into temporary accommodation and have unplugged my Wi-Fi for obvious reasons. Can you please freeze my account as I don’t know my new address yet. 
    Yours sincerely 

Lee Tucker 

Labels:
0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎19-11-2024 10:28 AM

Message 1 of 3

Hi SoldierleeRGJ

 

You do have a TalkTalk account that is out of contract, we have a facility to freeze accounts, so you will need to contact the loyalty team (03451720088 )  to cancel the line, or it will continue to bill. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎15-11-2024 02:15 PM

Message 2 of 3

This is TalkTalk not EE.

 

Is your account with TalkTalk?

 

To discuss your service for what you require, which I don't think is possible, you need to phone and speak to the Loyalty Department.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026