The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Netflix Seeing TalkTalk as a VPN

Firmware_Needed
Chat Champion
Private Message

on ‎09-12-2022 12:22 AM

Message 4 of 4

Hello, I just rebooted my router and Netflix won’t recognise my region now so it won’t show me the shows I usually have. I contacted Netflix and they said “There might be chance Netflix is recognizing your ISP as VPN/Proxy” after I told them that the services work normally after I use my mobile network instead of WiFi; does anybody know how this can be resolved? 

I don’t use VPN’s or Proxy’s.

0 Likes
3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message
In response to Firmware_Needed

on ‎09-12-2022 09:40 AM

Message 1 of 4

Morning,

 

I'm glad to hear this and thanks for confirming 🙂

 

Thanks

 

0 Likes

Firmware_Needed
Chat Champion
Private Message
In response to Anonymous

on ‎09-12-2022 09:35 AM

Message 2 of 4

Hi Michelle,

 

I think it’s fixed when I woke up, I guess it was just readjusting to the reboot. 

0 Likes

Anonymous
Not applicable
Staff
Private Message

on ‎09-12-2022 07:00 AM

Message 3 of 4

Morning,

 

Could you try powering down the router for a full 30 minutes and then retest again please as this will reset the current session.

 

Thanks

 

0 Likes
© TalkTalk 2026