Netflix thinks I'm using a VPN / unblocker / proxy service?

[Paul Fenney]

In the last few days we noticed certain shows disappearing and reappearing from Netflix. We've identified that it only happens on our TalkTalk connection (when using the Netflix app on mobile data the affected shows are still visible).

We contacted Netflix support who told us that 'our systems have detected that you are connecting via a VPN, proxy, or “unblocker” service'.

We were directed to this Netflix knowledge base article: https://help.netflix.com/en/node/277?g=44944D6EB950D6A3AAC307E1BEE6361B6451BC7D&lkid=URL_SUPPORT_277...

I've verified that we are not (at least knowingly) using any kind of VPN or proxy with our connection. Our external IP address appears to be the correct TalkTalk one, the Fast.com speed checker shows us as a TalkTalk customer in GB.

I guess TalkTalk need to contact Netflix in order to get the IP address removed from a blacklist, how do I get this resolved?

[Karl-TalkTalk]

Hi

Glad this worked. I've seen this happen before with other websites.  Often when a new range of IP addresses are added it can take around 24hrs in most cases for some organisations to update their filters with the new IP details.

Also, geolocation via IP is not totally accurate, but should still at least pinpoint the country if not the region.

Thanks  

Karl. 

[Paul Fenney]

Yep, new IP address and the shows are there again. I've added the details on my Private Notes.

Thank you for your help!

[Michelle-TalkTalk]

Hello,

The 30 minute router power down should result in a different IP address. Could you make a note of the IP address before and after you have tried the 30 minute router power down and add this to the Private Notes section of your community profile if this does resolve this particular issue and we can feed this back. Please do not post any personal information on the Community.

Thanks

[Paul Fenney]

Thanks for your reply, I'll give that a try later tonight. Will that 30 minute delay mean I'm assigned a different external IP address? (This might resolve the problem for me, although the affected IP address would still go back in your pool and could potentially affect another user.)

[Michelle-TalkTalk]

Morning,

Have you tried powering down the router for a full 30 minutes and then retested again as this will reset the current session?

Thanks