New Contract

[shipboard]

On the 19th October 2022 I renewed my contract with talktalk for a further 24 months.  I noticed in my terms of contract this statement. 

Your TalkTalk Fibre 35

plan includes Landline. Our TalkTalk Wi-Fi Router is included.

Does this mean I am entitled to a new router? I have tried phoning TalkTalk but I am unable to receive a definitive answer from them.

Can you help?

Thank you.

shipboard.

[Arne-TalkTalk]

Ok, I have checked the order and the only equipment is the TV box, the Huawei should be fine. 

[shipboard]

Hi Arne thanks for the reply. I am currently using a HUAWEI. I had to revert back to this as my previous Sagemcom router kept dropping my connection.

shipboard.

[Arne-TalkTalk]

What router do you have currently? 

[Divsec]

Hi @shipboard no it doesn't but if and when your router becomes defective it will be replaced.