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For queries about your TalkTalk broadband service.

New router needed

BenTalk2
First Timer
Private Message TalkTalk
Message 4 of 4

Hi. How do I get hold of a new router? I have received a a new work laptop, and every time I try to connect it to my router it crashes. It resets itself, turns itself off and on again. Meaning I am unable to do my job currently. I am able to connect this laptop to other wifi though, so it is not the laptop. I see other people have had the same issue and have received a new router. I tried to explain this via chat, I spoke with "Bot", and frankly they seemed a little dim, they didn't seem ton understand what I was asking for and gave me a load of irrelevant information. Stella asked me a few questions then passed me onto Thabiso, who was reluctant to tell me how much it would cost to end my current contract, never mind how I might get hold of a new router. How do I get hold of a new router please?

3 REPLIES 3

Message 1 of 4

Hi

 

OK, No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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BenTalk2
First Timer
Private Message TalkTalk
Message 2 of 4

Ok thanks Karl, that is a very quick response. A lot quick than the chat was.

 

I ended up renegotiating my contact, and as part of that I am getting a new router. So if you have sent me a different replacement router to that, then you can cancel it if you want.

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi

 

A router is now on the way to you.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes