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Broadband help

For queries about your TalkTalk broadband service.

No Internet connection since we moved house on 23rd October

Backofficevictim
Popular Poster
Private Message

on ‎13-11-2023 08:28 AM

Message 2 of 2

Apparently this is in the hands of the back office team and after weeks they're still unable to fix it and disconnect the Internet at our old address, even though the Internet is ready to go at our new address. Is this a problem new to them and out of their skillset? Anyone else encountered this?

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎13-11-2023 08:56 AM

Message 1 of 2

@Backofficevictim,

 

Please follow up on your original thread from Friday. 

 

It is here:

 

https://community.talktalk.co.uk/t5/Broadband/Home-move-disaster/td-p/3001337

 

I'll close this as a duplicate. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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