No access to some gaming and social sites

[Da4872634]

My access to certain gaming and social networking sites has become limited - across devices and browsers my family members use. Sites include: Instagram and Twitter, battle.net, riotgames.com, epicgames.com, and leagueoflegends.com.

The block started two weeks ago. I tried switching kids safe off and on, resetting the categories for games and social sites, and whitelisting these sites, which worked sometimes but doesn't now. 

We also switched off the router for over 30 minutes, as I saw on a previous thread where someone else had this problem. Please can you help? Thanks! 

[Da4872634]

Hi Michelle - thank you do much for your response.

Good questions. I just tried it for Facebook. I am generally seeing this sort of error: This site can’t provide a secure connection

en-gb.facebook.com sent an invalid response.  Try running Windows Network Diagnostics.

ERR_SSL_PROTOCOL_ERROR

It's the same for the site for the popular games company Square Enix: "This site can’t provide a secure connection www.square-enix-games.com sent an invalid response.  Try running Windows Network Diagnostics.

ERR_SSL_PROTOCOL_ERROR

 

When  Kidsafe was initially switched off, I believe the errors were similar, but I can't exactly remember - sorry. 

Just to add to the list in my initial post, I also can't access LinkedIn without whitelisting it, and I need it for work. 

Many thanks for your assistance, which is much appreciated! 

[Michelle-TalkTalk]

Hello,

Can I just confirm, do you see a specific message when you can't access these sites? When Kidsafe was initially switched off did you also experience the same issue then too?

Thanks