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Broadband help

For queries about your TalkTalk broadband service.

No internet connection over a week

AyanHassan
First Timer
Private Message TalkTalk

on ‎17-12-2024 05:09 PM

Message 3 of 3

I am writing to express my dissatisfaction with the ongoing service disruption I have been experiencing. I have had no connection for over a week, and as someone who works from home, this has been particularly detrimental. While I understand that other customers are facing similar issues, the lack of resolution is unacceptable, and I feel it is necessary to take further action.

 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎18-12-2024 09:25 AM

Message 1 of 3

Hi Ayan,

 

If you have been experiencing the disconnections with white light staying on then can you reboot your router and check to see if the problem continues


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

on ‎17-12-2024 10:23 PM

Message 2 of 3

Are you affected by this issue, if so it is expected to be OK by tomorrow morning:-

 

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service 

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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