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Broadband help

For queries about your TalkTalk broadband service.

Intermittent internet connection and router light stays white

Nargus742
Newbie
Private Message TalkTalk
Message 5 of 5

I have recently been having issues where the Internet loses connection but the LED on router stays White.

I have to turn off and on the router then it will connect but loses connection again after around 6hrs.

 

I think the issue is router as the light should change from solid white when the connection is lost but that's not the case.

 

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4 REPLIES 4

Message 1 of 5

No worries, it's a wee bit different here because we have TalkTalk staff who can actually help fix things!  🙂

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Choke
Conversation Starter
Private Message
Message 2 of 5

Sorry. Habit I suppose. I come from other forums where you get told off for starting multiple threads about the same issue. 👍

Message 3 of 5

@Choke 

Please start your own topic rather than posting on someone else's, however similar the issue may seem they are all best dealt with individually.

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Choke
Conversation Starter
Private Message
Message 4 of 5

I'm experiencing something similar over the last 2 days myself. Only difference is that I keep rebooting the router and the internet only lasts about 30 minutes before it's lost again and I have to keep rebooting. Nothing changed or wrong with my setup btw.

 

White light stays on when the internet goes. I'd like to get someone on here and in the know to test my area for problems, particularly as the roadside box a few streets away from me has been wide open for months as the lock on it appears broken. I see today that it's now just loosely taped shut with 'Virgin Media' tape around it. Not fixed though.

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