No power lights on router

[Clair79]

I have no lights on my router like there's no power getting to it I've tried plugging it into another plug. I used online chat this morning but after nearly 2 hours still nothing sorted waiting for call back later. Anyone got any ideas. Thanks 

[Debbie-TalkTalk]

HI Barntonbenny

I'm sorry to hear this.

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[Barntonbenny]

Hi, I have exactly the same issue ( for the second time ) ! Now my replacement router has no power !! I was without internet last time for 3 WEEKS, and was promised compensation ( which never happened )!!! I am seriously considering going to BT or EE NOW! I am not willing to wait over a week for another replacement routet!!! NOT HAPPY!!!!!

[Karl-TalkTalk]

Hi Clair79

A new router is on the way to you now.

Regards,
 

Karl. 

[Skynet_TX]

Hi @Clair79,

Yep, pretty poor that the live chat can't resolve something like this, the support team here on the community will be able to help when they are back tomorrow. As @AllyM says, if you have checked with a power socket that you know is working and the router has no lights, then the team here will be able to arrange a replacement for you.

[Clair79]

They were asking me the most random questions but surly if no lights on at all means no power getting to it 

[AllyM]

@Clair79 ,

If you've confirmed that the power sockets you've tried are working ok, then it sounds like the router or power adapter has gone faulty.

Staff on here should be able to get a new set sent out to you when they reach this thread. Disappointing that the live chat operator was unable to do that for you though.

It may help if you prepare by updating your forum profile with your personal details and your TalkTalk landline number in order that they are able to locate and access your account (don't post personal details on the thread though).