Openreach - delay after delay

[shugmo]

I have been waiting for an Openreach install since December 30th.

Every week I contact Talktalk, every week the same response, they are waiting for civil engineering works.

Last Wednesday, totally unannounced, a crew of 3 turned up and asked if  they could start work digging a channel on our drive.

Enthusiastically we said yes.

They went to the van, got in, drive off, never seen them again.

How do I raise a complaint?

This is beyond ridiculous.

Thanks

J

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.