For queries about your TalkTalk broadband service.
on 30-09-2024 09:18 AM
One of the leds on my Openreach modem has stopped working. It’s the internet one. Does the modem need replacing?
on 30-09-2024 12:33 PM
You're Welcome 🙂
Regards
Karl
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on 30-09-2024 12:28 PM
Many thanks
on 30-09-2024 12:20 PM
Hi
OK, I'll make sure it is the Modem that is sent.
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 30-09-2024 12:05 PM
Yes it is the modem that has a fault.
on 30-09-2024 11:52 AM
Hi
The router that was ordered was a talktalk router - is it the Modem that is at fault ?
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 30-09-2024 11:48 AM
At the moment I have a TalkTalk router that is plugged into a by Openreach modem to support my broadband speed of 150meg
willthis replace the modem portion of my set up?
on 30-09-2024 11:44 AM
Hi
A router has been ordered for you.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 30-09-2024 11:36 AM
Yes please, that would be great.
thanks
on 30-09-2024 11:19 AM
It will be a Sagemcom, would you like me to arrange to send one?
Chris
Chris, Community Team
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on 30-09-2024 10:58 AM
That would be great thanks.
What model would you send out?
on 30-09-2024 10:32 AM
I think the broken led is unlikely to be and indication that there are any other issues with the router but we can send a replacement if you like but it won't be the same make/model
Chris
Chris, Community Team
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on 30-09-2024 09:42 AM
Thanks for replying to my query.
At the moment it only appears that the led has died but I am concerned that it could cause other issues and don’t know if there are other problems inside the modem.
on 30-09-2024 09:26 AM
Hi Divad3,
Are you experiencing any problems with your service or is it just the LED that isn't working?
Chris
Chris, Community Team
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