Internet dropping sporadically

[Baggers32]

We’re not on Fibre. Over the last week or so the signal has been dropping and then coming back. I wonder if we need a new router?

Have checked the service. It says there’s a reported issue but clicking on checking status connects to nothing!

Also tried the Bot. That ultimately wanted to refer me to an agent but they were all busy!

VERY FRUSTRATING!!

Any suggestions please?

[Debbie-TalkTalk]

Hi @Baggers32 ,

Testing with a new router will help rule out any faults with your current one.

Would you like me to go ahead and order a router for testing?

[Baggers32]

Hi Michelle, I don't think the main Openreach socket has a test socket? Is it a good idea to try a new router?

Thanks,

Ian

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however the connection does look very unstable. Does your main socket have a test socket please? Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

[Baggers32]

P.S. Then when it comes back again and I do a speed test it tells me all is ok.

incidentally it’s just dropped again. Aaagh!!