Openreach modem led died

[Divad3]

One of the leds on my Openreach modem has stopped working. It’s the internet one. Does the modem need replacing?

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Divad3]

Many thanks 

[Karl-TalkTalk]

Hi

OK, I'll make sure it is the Modem that is sent.

Karl

[Divad3]

Yes it is the modem that has a fault.

[Karl-TalkTalk]

Hi

The router that was ordered was a talktalk router - is it the Modem that is at fault ?

Thanks  

Karl. 

[Divad3]

At the moment I have a TalkTalk router that is plugged into a by Openreach modem to support my broadband speed of 150meg

willthis replace the modem portion of my set up?

[Karl-TalkTalk]

Hi

A router has been ordered for you.

Thanks  

Karl. 

[Divad3]

Yes please, that would be great.

thanks

[Chris-TalkTalk]

It will be a Sagemcom, would you like me to arrange to send one?

Chris

[Divad3]

That would be great thanks.

What model would you send out?

[Chris-TalkTalk]

I think the broken led is unlikely to be and indication that there are any other issues with the router but we can send a replacement if you like but it won't be the same make/model

Chris

[Divad3]

Thanks for replying to my query.

At the moment it only appears that the led has died but I am concerned that it could cause other issues and don’t know if there are other problems inside the modem.

[Chris-TalkTalk]

Hi Divad3,

Are you experiencing any problems with your service or is it just the LED that isn't working?

Chris