For queries about your TalkTalk broadband service.
yesterday
One of the leds on my Openreach modem has stopped working. It’s the internet one. Does the modem need replacing?
yesterday
You're Welcome 🙂
Regards
Karl
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yesterday
Many thanks
yesterday
Hi
OK, I'll make sure it is the Modem that is sent.
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
yesterday
Yes it is the modem that has a fault.
yesterday
Hi
The router that was ordered was a talktalk router - is it the Modem that is at fault ?
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
yesterday
At the moment I have a TalkTalk router that is plugged into a by Openreach modem to support my broadband speed of 150meg
willthis replace the modem portion of my set up?
yesterday
Hi
A router has been ordered for you.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
yesterday
Yes please, that would be great.
thanks
yesterday
It will be a Sagemcom, would you like me to arrange to send one?
Chris
Chris, Community Team
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yesterday
That would be great thanks.
What model would you send out?
yesterday
I think the broken led is unlikely to be and indication that there are any other issues with the router but we can send a replacement if you like but it won't be the same make/model
Chris
Chris, Community Team
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yesterday
Thanks for replying to my query.
At the moment it only appears that the led has died but I am concerned that it could cause other issues and don’t know if there are other problems inside the modem.
yesterday
Hi Divad3,
Are you experiencing any problems with your service or is it just the LED that isn't working?
Chris
Chris, Community Team
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