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Broadband help

For queries about your TalkTalk broadband service.

Phone and broadband fault unresolved after 2+ weeks!

MatandClare
First Timer
Private Message TalkTalk
Message 3 of 3

Previously a Shell customer. Since migrating we have had no broadband and no landline phone. Fault occurred at same moment we received the “you’ve been successfully migrated” email! Raised the fault with TalkTalk….went through the self check process. TalkTalk concluded we needed the Openreach engineer to investigate. 2+ weeks later I’m still waiting to get the invite to book an engineer appointment! Do I have grounds to terminate my contract and move to another provider?

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi

 

I'm showing that this issue is now logged out to Openreach.

 

Thanks  

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

As this seems to be affecting your whole service I have moved it to the Broadband section. The support team here will be happy to help, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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