For queries about your TalkTalk broadband service.
on 17-10-2022 10:55 AM
I posted this issue a while back and it was resolved, but it is now happening again!
The wireless channel on the TalkTalk WiFi Hub (Sagecom) keeps changing despite the fact it has been manually set to a static channel. It has taken some time discover that it is TalkTalk that are doing this in the name of WiFi optimisation.
The channel should only change automatically when set to 'Auto', not when a user has manually selected a static channel. This is a known bug as there are many similar posts about it. This causes multiple devices to lose connectivity at various times throughout the day.
Please could TalkTalk kindly change the settings on their end to allow a static wireless channel to be selected on the router?
Also, can this be made a permanent change this time?
on 17-10-2022 11:02 AM
Hi TheBarracks,
I've disabled wifi optimisation again, apologies for any inconvenience
Chris
Chris, Community Team
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