Last ditch effort to get some service from TT...
I've had ongoing issues with speed on my broadband line, the last couple of weeks its been terrible. I have a 'guaranteed' speed of 58mbps. When the speed is slow I might get 1mbps, when the speed is good I can get 70. What I'd give for fibre in my road!
Having wasted hours on live chat, speeds generally seem to have improved this week but I'm back to where I started again this evening. To compound issues the line has also started dropping for a couple of minutes at a time. The last chat concluded that they'd send me a free booster. No difference, although I'll except I've not noticed a disconnection since (yet).
What is starting to annoy me is no one seems to want to understand the situation. I have full wifi signal, no black spots in the house (or garden!), there is no difference in set up when I have 1mbps and 70mbps. I haven't moved my equipment, I haven't built a wall to hide my router, I haven't added devices to the network. Based on that, to me, it seems clear that the issue is clearly with the line/network external to my house. I tried to raise this point as the booster was being offered up as a solution to no avail. It appears this is just another way of fobbing me off and add to my electric bill!
I would concede that with the disconnections I'm not sure if this is just wifi or internet dropping. It's normally over so quick I don't have chance to check and I'm not really sure how I would. May be its the router?
- Where do I go from here? It would be nice to receive some actual customer service with this. Rather than the usual update to the router let it settle for 48hrs, turn it off and on again...
- What is the guarantee worth? The service is not consistently being provided at the speed I am paying for even though it is clearly capable. How do I claim against it? does it compensate for lack of service provision and time wasted in chatting so far?
- Is there actually a way to speak to someone about this? Live chat got very evasive about providing contact details and actually recording a complaint...
Thanks
