Renewing contract

[lankeela]

Received a call telling me I can change to a new fibre broadband and after ages explaining it all and agreeing to it I was told it was not available for my property.  Then I was put onto customer services to renew my contract which runs out in just under a month.  Currently paying £24 a month for broadband and landline (which I don't even have a handset for so never use).  After confusing information was given I ended up agreeing to renew on a fixed contract at £24.95 but this was for 24 months not the original 18 months I was offered for £22 but not fixed and told it would go up anyway in April and I don't think includes the landline.  I felt pressured and still not sure what I have signed up for and can't understand why I am paying more for longer.  I wish you would explain things in laymans terms as some of us are getting too old to deal with all this technology.  I have no idea what 'speed' I want and I only use broadband for emails and browsing.  No extras like TV or calls.  Confused.com!

[fr8ys]

Click on your avatar and you should see an envelope. Click on this.

[lankeela]

Where do I find pm on community?

[Arne-TalkTalk]

Hi @lankeela

I can help with this I first need to confirm some security questions 

I have sent you a PM on the community

Regards

[fr8ys]

Hi,

You are in the staff's queue for them to look into and answer your query.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you