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Broadband help

For queries about your TalkTalk broadband service.

Repeated DNS Failures

parkin13
Team Player
Private Message TalkTalk
Message 48 of 48

A couple of weeks ago had full fibre installed. After a bit of a rocky start most things are nice and fast however every so often certain sites just stop working; the worst by far is one i use for work. Works for a few minutes then drops. Had firmware updated etc but no luck. Checked the log today and went back to when I was working.

 

Hundreds of these messages about DNS name resolution failures. This worked relatively well prior to the "upgrade" and there are A LOT of other people using these work servers successfully so they are not the problem. 

 

Wondering if there's some DNS change that can be made or if there's a bigger issue here somewhere? Note that I'm getting these DNS name resolution failures on other sites too but this is by far the most common. 

 

05.01.2024 16:04:54ErrorDNS
DNS name resolution failure (wpad.tsysdev.net)
05.01.2024 16:04:53ErrorDNS
DNS name resolution failure (wpad.pcs.corp)
05.01.2024 16:04:53ErrorDNS
DNS name resolution failure (wpad.tsys.tss.net)
05.01.2024 16:04:51ErrorDNS
DNS name resolution failure (_ldap._tcp.dc._msdcs.tsys.tss.net)
05.01.2024 16:04:43ErrorDNS
DNS name resolution failure (tsys.tss.net)
05.01.2024 16:04:42InfoWIFI
Device <9C:29:76:43:AC:4C> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
05.01.2024 16:04:39ErrorDNS
DNS name resolution failure (_ldap._tcp.uk._sites.dc._msdcs.tsys.tss.net)
05.01.2024 16:04:35ErrorDNS
DNS name resolution failure (tsys.tss.net)
05.01.2024 16:04:19ErrorDNS
DNS name resolution failure (tsysdc25.tsys.tss.net)
05.01.2024 16:04:05ErrorDNS
DNS name resolution failure (tsys.tss.net)
05.01.2024 16:03:59ErrorDNS
DNS name resolution failure (_kerberos._tcp.dc._msdcs.tsys.tss.net)
05.01.2024 16:03:47ErrorDNS
DNS name resolution failure (_kerberos._tcp.uk._sites.dc._msdcs.tsys.tss.net)
05.01.2024 16:03:41ErrorDNS
DNS name resolution failure (wpad.tsysdev.net)
05.01.2024 16:03:41ErrorDNS
DNS name resolution failure (wpad.pcs.corp)
05.01.2024 16:03:41ErrorDNS
DNS name resolution failure (wpad.tsys.tss.net)
05.01.2024 16:03:36ErrorDNS
DNS name resolution failure (tsysdc25.tsys.tss.net)
05.01.2024 16:03:36ErrorDNS
DNS name resolution failure (_ldap._tcp.uk._sites.dc._msdcs.tsys.tss.net)
05.01.2024 16:03:35ErrorDNS
DNS name resolution failure (_ldap._tcp.uk._sites.dc._msdcs.tsys.tss.net)
05.01.2024 16:03:34ErrorDNS
DNS name resolution failure (yk-tsys-eqpr1.tsysdev.net)
05.01.2024 16:03:34ErrorDNS
DNS name resolution failure (yk-tsys-eqpr1.pcs.corp)
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47 REPLIES 47

Message 21 of 48

Things seem to be working a lot better now! 

Solution would be one of...

The eero router, and Chris' line change.

City Fibre engineer emptied water from an outside box, made some minor changes to the fibre to the house. 

 

Either way it's been a few hours and I've not been kicked out of work VPN or had to swear at a website. Also upload speeds are about 10 times what they were. 

Thank you very much!

 

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Message 22 of 48
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Message 23 of 48

Will do - also I've been speaking to Eden on your fibre fault team. Ill give the eero another go shortly, but looks like Edens getting an engineer out as there may be a line fault too. Will keep the thread updated...

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Message 24 of 48

Hi parkin13,

 

I've made a change, can you give it an hour for the change to go through and then try connecting the eero again. Please let me know how you get on

Chris

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Message 25 of 48

Hi Michelle, that's correct. 

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Message 26 of 48

Good morning,

 

I'm sorry for the delay. Have you still been unable to set up the replacement eero since your last post?

 

Thanks

 

Michelle

 

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Message 27 of 48

Eero 6, no Internet. 

I've got the eero6 router now and tried to get it up and running. Removed previous router, followed app instructions (connected eero6 by ethernet cable to modem) phone Bluetooth to eero connects but then says no Internet. Reset modem and eero, still no Internet.

 

Not sure if I've done this right? 

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Message 28 of 48

OK, I'll try sending the eero again, apologies for the delay


Chris

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Message 29 of 48

Hi Chris, that's correct. Just an extender. 

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Message 30 of 48

Hi parkin13,

 

So just to confirm, you've only received a wifi extender, no eero or returns bag?

Chris

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Message 31 of 48

No sign of another parcel from yourselves - the other package had a tracking ref from YODEL but not got that for the other package yet either?

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Message 32 of 48

Hi parkin13

 

You should receive an eero. Please let me know if you haven't received this by Thursday.

 

Thanks

Message 33 of 48

Hi - the Eevo 6 has arrived - but just a wifi extender. Is the router in a separate package?

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Message 34 of 48

It looks like you're trying to make the changes in the wrong place. When logged in click on See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4. It will show Obtain DNS Automatically. Click on that and select Manually Specify DNS. Enter 8.8.8.8 in the Primary and 8.8.4.4 in the Secondary server boxes. Click Apply at the bottom.

Message 35 of 48

Hi parkin13

 

The router is on its way, please allow 24-48hrs for this to arrive. This will rule out any faults with your current router.

 

Let us know how the connection compares.

 

Thanks

Message 36 of 48

Can give that a try. Any idea why my DNS refuses to update on there?

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Message 37 of 48

Hi,

 

Would you like us to send a replacement router for testing purposes to rule this out?

 

Thanks

 

Michelle

 

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Message 38 of 48

The black hub router, dont  believe its an eero. Here's the router info from the maintenance site. 

TalkTalk Wi-Fi Hub 2
version SG4K100174

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Message 39 of 48

Hi parkin13

 

Thank you. Are you using the hub router or an eero?

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Message 40 of 48

Couldn't see where to add account number so added it under Title! The phone number was right but have removed the 44 in case that matters. 

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