Repeated dropping internet, can't get replacement

[JoannaC]

Hi

I have talked to support multiple times to complain about the internet that keeps on dropping. They did send a engineer last Friday (20th Sep) to come have a look. He replace the phone socket and the internet speed increased but that did not fix the internet dropping issue.

The engineer said if the issue continues I should ask support for a new router. I been with talktalk for over 10 years and my router is over 10 years old!!!

I talk to support today and they wont let me get a replacement router. The issue with the internet dropping happens over wifi and ethernet. When I reset the router the internet comes back on. I have to do this multiples times a day.

This started happening a few month ago so I think the router is dying.

Can I please get a replacement?

Thanks

J

[Michelle-TalkTalk]

Morning @JoannaC 

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @JoannaC 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @JoannaC 

Apologies for this.

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[ferguson]

I am confident that the support team here can help when they are back online tomorrow.