Replacement router needed?

[Curty16]

My phone keeps bouncing out of my WiFi connection and I keep getting the dreaded WiFi exclamation mark , basically come home from work, connect to WiFi,  lose WiFi,  exclamation mark appears , reset, get WiFi then lose WiFi,  it just goes round in circles , how do I fix this please ??

[Debbie-TalkTalk]

Hi Curty16

I can see that your router has updated to the latest firmware version.

Is this affecting a wired connection or only wireless?

[Curty16]

Hi Michelle,  issue not resolved yet, router always on also

[Michelle-TalkTalk]

Hello,

How are you getting on? Just checking back in to see if you still need assistance with this?

Thanks

[Debbie-TalkTalk]

Hi Curty16

Is your router switched on at the moment? I'm unable to connect to your router.

Thanks

[ferguson]

OK, which make/model of router do you have? Have you tried splitting the SSIDs which is a tried and tested method for avoiding these kind of issues?

https://community.talktalk.co.uk/t5/Articles/Split-your-router-s-SSID-wireless-network-name/ta-p/230... 

[Curty16]

Samsung galaxy A21s.  Mainly my phone but the wife's does lose connection now and then

[ferguson]

@Curty16 Is this just your phone, or are other devices affected? Which make/model/OS of phone is it?

And @Divsec "fortunately" surely for them, although not so much for anybody waiting for help, I get that. 😉

[Divsec]

Hi @Curty16 your post has been escalated but unfortunately the team who can help are enjoying the long weekend.