Broadband help

Curty16 · ‎02-06-2022

My phone keeps bouncing out of my WiFi connection and I keep getting the dreaded WiFi exclamation mark , basically come home from work, connect to WiFi, lose WiFi, exclamation mark appears , reset, get WiFi then lose WiFi, it just goes round in circles , how do I fix this please ??

BRENDAN CURTIS

Debbie-TalkTalk · ‎09-06-2022

Hi Curty16

I can see that your router has updated to the latest firmware version.

Is this affecting a wired connection or only wireless?

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Curty16 · ‎09-06-2022

Hi Michelle, issue not resolved yet, router always on also

BRENDAN CURTIS

Anonymous · ‎09-06-2022

Hello,

How are you getting on? Just checking back in to see if you still need assistance with this?

Thanks

Debbie-TalkTalk · ‎06-06-2022

Hi Curty16

Is your router switched on at the moment? I'm unable to connect to your router.

Thanks

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ferguson · ‎02-06-2022

OK, which make/model of router do you have? Have you tried splitting the SSIDs which is a tried and tested method for avoiding these kind of issues?

https://community.talktalk.co.uk/t5/Articles/Split-your-router-s-SSID-wireless-network-name/ta-p/230...

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Curty16 · ‎02-06-2022

Samsung galaxy A21s. Mainly my phone but the wife's does lose connection now and then

BRENDAN CURTIS

ferguson · ‎02-06-2022

@Curty16 Is this just your phone, or are other devices affected? Which make/model/OS of phone is it?

And @Divsec "fortunately" surely for them, although not so much for anybody waiting for help, I get that. 😉

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Divsec · ‎02-06-2022

Hi @Curty16 your post has been escalated but unfortunately the team who can help are enjoying the long weekend.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Broadband help

Replacement router needed?