Returning router

[Sigita3]

Hi,

My contract has been cancelled as i moved to another property. I been told by costumer service that router return package will be sent out to previous address via Royal Mail. I booked Royal Mail redirection however i am waiting my return label for over a month. I am not able to access costumer service via phone because my account has been deactivated. How i can contact costumer service and sort out the return process without being charged faulsly?

Thank you

[Arne-TalkTalk]

HI Sigita3

I have requested a returns bag to be sent to you ASAP.

Regards.

[Gliwmaeden2]

Staff should be able to get a returns bag sent out directly to your new address, if you complete your profile details, @Sigita3.

So go via your avatar/name; settings; from the drop down menu:

Personal Information should show Talktalk landline number. 

In Private Notes, at the end of that section, add your new home address. SAVE CHANGES.