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Broadband help

For queries about your TalkTalk broadband service.

Returning router

Jball0410
First Timer
Private Message TalkTalk

on ‎21-01-2025 08:19 AM

Message 5 of 5

I ended my account in December and have called and requested a returns bag twice since then and still haven’t received one. I’m worried I’ll get charged so please try and send another one so I can get rid of the router.

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4 REPLIES 4

Jball0410
First Timer
Private Message TalkTalk
In response to Arne-TalkTalk

Monday

Message 2 of 5

Hi unfortunately the returns label has got wet in the rain and won’t scan. Can you please send again or email it to me to print off.

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎21-01-2025 01:40 PM

Message 3 of 5

I have requested a returns bag for you again.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎21-01-2025 08:24 AM

Message 4 of 5

Complete your community forum profile details, @Jball0410, as staff will need these to identify your account and thereby your address. 

 

Information goes in Personal Information. 

 

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down further to find the button to SAVE CHANGES. 

 

Your post is in the queue for attention. 

Gliwmaeden2, a fellow customer.
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