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Broadband help

For queries about your TalkTalk broadband service.

Returning router

Robbbbb
First Timer
Private Message TalkTalk
Message 3 of 3

When I closed my account four months ago I was told I would be sent a router return bag. Nothing has arrived. Can I now dispose of the router or do Talktalk still want it back?

 

2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

 

The above article lists the items which Talktalk currently recycles and it is probably best to return other equipment anyway. 

 

It's easy enough for forum staff to send out a bag, but they won't be back on here before Monday, @Robbbbb.

 

Make sure that you have completed your community forum profile details for them to identify your account. 

 

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down further to find the SAVE CHANGES button. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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