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Broadband help

For queries about your TalkTalk broadband service.

Returning router

Robbbbb
First Timer
Private Message TalkTalk
Message 2 of 2

When I closed my account four months ago I was told I would be sent a router return bag. Nothing has arrived. Can I now dispose of the router or do Talktalk still want it back?

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

 

The above article lists the items which Talktalk currently recycles and it is probably best to return other equipment anyway. 

 

It's easy enough for forum staff to send out a bag, but they won't be back on here before Monday, @Robbbbb.

 

Make sure that you have completed your community forum profile details for them to identify your account. 

 

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down further to find the SAVE CHANGES button. 

Gliwmaeden2, a fellow customer.
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