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Broadband help

For queries about your TalkTalk broadband service.

Router Firmware Update

Clarence
Conversation Starter
Private Message TalkTalk
Message 133 of 133

Hi

Sometime ago I purchased a new Fast 5364 router from TalkTalk.

I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.

Then, following a firmware update, the discs would no longer connect to the router. I contacted BT who said they were aware of the issue and I should contact TalkTalk, which I did. However, TalkTalk was unable to help and I reverted back to an old router, which did work with the discs.

I now understand that TalkTalk has resolved the firmware issue and there is a new version which will work with the discs.

If I leave the Fast 5364 router plugged in overnight, will it automatically be updated to the latest firmware version?

Thanks.

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132 REPLIES 132

Clarence
Conversation Starter
Private Message TalkTalk
Message 2 of 133

Thank you Chris. Much appreciated.

Fingers crossed!

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Message 3 of 133

I've ordered the router, it should be with you within a couple of working days


Chris

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Message 4 of 133

It probably won't come with the latest firmware installed, it usually automatically updates within 48 hours of connecting it

 

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 5 of 133

Hi Chris

That's very kind of you.

Can it come with the latest firmware already installed?

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Message 6 of 133

Hi Clarence,


Would you like us to send another router to test with. I don't know if it will fix the problem but it will at least rule out a hardware fault with the current router

 

Chris

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Clarence
Conversation Starter
Private Message TalkTalk
Message 7 of 133
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Message 8 of 133

Morning,

 

I don't think I've seen other reports of this.

 

@KeithFrench - have you come across this at all?

 

Michelle

 

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Clarence
Conversation Starter
Private Message TalkTalk
Message 9 of 133

Hi Michelle

Only if you think there is a chance it might fix the problem.

Am I the only person that has this issue 😞

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Message 10 of 133

Hi Clarence,

 

Would you like us to send a replacement router to see how this compares?

 

Thanks

 

Michelle

 

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Clarence
Conversation Starter
Private Message TalkTalk
Message 11 of 133

Hi Karl

Just thought I'd let you know that the router stopped working yesterday, despite having the latest firmware.

I couldn't even access the GUI although the white led on the front of the router was showing white.

So, just the same as before, shutting down every two days.

I have reinstalled my BT router as that works without issue.

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Message 12 of 133

You're Welcome.

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 13 of 133

Hi Karl

Yes, all looking good.

The BT discs have connected OK.

We'll just have to see if the latest firmware stops the router from disconnecting every couple of days.

I'll keep you updated.

Thank you very much for your help.

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Message 14 of 133

Hi

 

All done, I'm showing the firmware now on V206.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 15 of 133

Hi

 

Sure, I'll push it now.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 16 of 133

Hi Karl/Michelle

I have just connected the router.

Could the update be pushed out now please?

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Message 17 of 133

No Problem.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 18 of 133

Monday should be fine. I'll be in touch.

Thank you.

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Message 19 of 133

Hi

 

We will not be available over the weekend and would have to do this Monday for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Clarence
Conversation Starter
Private Message TalkTalk
Message 20 of 133

Hi Michelle/Karl

I've just got back from a few days away. Would it be OK to let you know when I've reconnected the TalkTalk router for the update?

Possible tomorrow or Sunday?

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