Router Lights Off
on 03-03-2023 04:58 PM
Message 14 of 14
Hi there, there are no indicator light showing on my router Everything else working fine, and I can connect to the internet. All checks are healthy, and the light is not turned off at the router. Is the router faulty?
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13 REPLIES 13
on 17-04-2024 12:06 PM
Message 1 of 14
Hi
If you start your own thread (new message), we’d love to help.
We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.
Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.
Thanks
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 17-04-2024 12:02 PM
Message 2 of 14
No lights are showing on my router but all appears to be working as normal.
The white light was very faint yesterday.
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on 07-03-2023 07:18 AM
Message 3 of 14
Hi blackstar1
If the connection is working ok then you can keep the router or if you would prefer a replacement then please let me know.
Thanks
Debbie
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on 06-03-2023 08:27 PM
Message 4 of 14
I would hazard a guess that there are 2 LEDs within the light, an amber one and a white one, and the white one has died.
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on 06-03-2023 03:44 PM
Message 5 of 14
Yes, Internet access ok. I've run a connection/speed test and everything seems normal.
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on 06-03-2023 02:13 PM
Message 6 of 14
Thanks for trying that. Even though the lights are off does your internet connection seem OK?
Chris
Chris, Community Team
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on 06-03-2023 02:11 PM
Message 7 of 14
Good afternoon, I have reset the router. I get flashing amber, then all lights off.
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on 06-03-2023 10:21 AM
Message 8 of 14
My Huawei HUB is exhibiting exactly the same symptoms.
The indicator light is set to ON in the admin pages.
It went off in October 2022 but my connection has remained solid.
I needed to relocate it last week, when switched on I got the usual orange flashes but when the connection established there was no white light showing and that is how it has remained since.
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on 06-03-2023 09:27 AM
Message 9 of 14
Hi blackstar1,
I think there's a setting to turn the light off but this wouldn't explain why it is intermittent. Could you try resetting the router to factory default settings, hopefully this will resolve the problem - Restore your router to factory settings - TalkTalk Help & Support
Thanks
Chris
Chris, Community Team
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on 06-03-2023 08:57 AM
Message 10 of 14
Good Morning,
Yes, the indicator light (white) has been off for two days. Internet access seems ok. I have rebooted the router and start-up lights come on ok but then all go off.
Regards
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on 06-03-2023 06:40 AM
Message 11 of 14
Morning,
I'm sorry for the delay. Is this still happening since your last post?
Thanks
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on 04-03-2023 12:36 PM
Message 12 of 14
The light was off yesterday for approx 5 hrs. Came on yesterday evening. Back off again this morning. Very confusing.
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on 03-03-2023 09:00 PM
Message 13 of 14
Hi @blackstar1,
The support team here won't be back now until Monday, but they should be able to reply then to help further. Probably best to just leave the router alone for now, just to try to make sure it keeps working over the weekend, but if the staff here do feel it may be faulty, or if they want you to try resetting it etc., then they will be able to let you know early next week.
Has the light been off for some time, or has this just happened recently ?
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