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Router flashing amber

CharlotteLV
Popular Poster
Message 17 of 17

My WiFI hasn't worked for almost a week now and my router only flashes amber. This happened after TalkTalk sent me a faulty adapter which blew out my wall socket. (I know it was the adapter as I've had an electrician round who said my socket and electrics were all fine.)

 

I've tried all the normal troubleshooting methods - resetting it, turning/leaving everything off and turning it on again, unplugging things and plugging them back in. The setup is exactly the same as when the WiFi was working, it just no longer does. 

 

The customer service advisor told me the problem is likely in my home and not with the line, but couldn't give any further suggestions. They aren't sending an engineer round until next week and won't send a new router or new power adapter either - I'm using a new adapter that I had to buy myself. I was just wondering if anyone has had a similar problem and resolved it without an engineer. 

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16 REPLIES 16

Message 1 of 17

Hi CharlotteLV

 

Apologies for this. We have to have a cut off date/time for engineer visits to allow time for them to cancelled or rescheduled.

 

Thanks

 

Debbie

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Message 2 of 17

Okay then, I'll let him know when he arrives that everything is fine. Seems rather silly and a waste of his time and mine, but that's no less than what I've come to expect from this company 🙄

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Message 3 of 17

Hi CharlotteLV

 

Apologies, we require 24hrs notice for cancelling an engineer visit (or before 12 noon the day before the arranged visit)

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Message 4 of 17

Hi Chris, you can cancel it for me please, everything still seems to be okay 🙂

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Message 5 of 17

Hi CharlotteLV,

 

That's great news Charlotte. We can cancel the engineer visit for you, would you like us to do this now or do you want to give it a day or so to make sure that everything is OK before cancelling?

Chris

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Message 6 of 17

Hi Chris, the router arrived yesterday and all seems to be working fine now - thank you for helping me resolve this so quickly 🙂

 

I still have an engineer appointment booked for Friday morning which I assume I won't need now, and I still can't get into my TalkTalk account to cancel it. Do you know how I would go about doing this?

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Message 7 of 17

No problem, I've ordered the router now 🙂

Chris

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CharlotteLV
Popular Poster
Message 8 of 17

@Chris-TalkTalk Great, thank you for your help 🙂

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Message 9 of 17

It usually arrives within a couple of days so either tomorrow or Monday I would think


Chris

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CharlotteLV
Popular Poster
Message 10 of 17

@Chris-TalkTalk Yes please - do you know when it will arrive?

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Chris-TalkTalk
Support Team
Message 11 of 17

Thanks for updating your profile. I can send another router to test with if you like, would you like me to arrange this?

Chris

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Message 12 of 17

@Chris-TalkTalk @Gliwmaeden2 Thanks both, I have now added my account number to the personal notes section.

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Message 13 of 17

 Hi CharlotteLV,

 

As Gliwmaeden2 has said, can you please update your Community profile with your account number if you don't know your landline number

 

Thanks
Chris

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Gliwmaeden2
Community Star
Message 14 of 17

Your billing email shows your account number, @CharlotteLV.

 

Add this in the Private Notes section, at the end of Personal Information,  in the profile area of the community forum. 

 

Go via your avatar/name; settings; from the drop down menu that starts with "email", choose Personal Information. 

 

Complete as much as you can and SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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CharlotteLV
Popular Poster
Message 15 of 17

Hi Debbie, I actually don't know my landline number as I can't log in to my account. It says it doesn't recognise my email address, even though my billing notifications are sent to that address, and when I try to register it doesn't allow me to. I've spoken to a customer service advisor about this and they couldn't help with this either.

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Debbie-TalkTalk
Support Team
Message 16 of 17

Hi CharlotteLV

 

I'm really sorry to hear this.

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

 

Thanks

 

Debbie

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