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Router restarts/dropout when wfh on VPN

StrikeEagle
First Timer
Private Message
Message 2 of 2

I have a similar issue to this post - https://community.talktalk.co.uk/t5/Broadband/VPN-connectivity-issues/td-p/2853327

 

When working from home, using a VPN setup on my company laptop (i.e. I have no ability to configure the VPN client), I can be working away then the internet connection at the router drops and reconnects (about 2-3 mins).  This only seems to happen when I'm using my work laptop.  My wife works at home full time, and has no issues day to day.  When I work from home, the internet is up and down repeatedly - perhaps as much as 1-2 times per hour.

 

I am using a TalkTalk router reporting software version  SG4K100136

The issue has only started occurring in the last 3-4 weeks - previously had no issues using same setup.

 

Other posts suggest this may be a known issue with a version of the firmware / software on the router, but not quite the same version. 
Router log entries don't provide anything particularly useful - reports "VDSL connectivity is down port 1" and "WAN DHCP client (1) stopped", followed 30secs later by reconnection info msgs.

 

 

Any help would be appreciated.

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi

 

I've made a change to the router, see if this helps.

 

Thanks  

Karl. 

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