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Broadband help

For queries about your TalkTalk broadband service.

Router return label

PT359
Chatterbox
Private Message
Message 8 of 8

Hi, Could I have a return label for my old router, please?

 

Thanks, P

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7 REPLIES 7

PT359
Chatterbox
Private Message
Message 1 of 8

Understood, thanks.

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Message 2 of 8

Hi

 

You can drop the router off at your local recycling centre.  as there is no active account, I'm not able to order a returns bag from the account.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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PT359
Chatterbox
Private Message
Message 3 of 8

Hi Karl, yes that's correct. I want to divert the old router from landfill if possible, thanks

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Message 4 of 8

Hi PT359,

 

I'm showing you left TalkTalk a couple of years ago, is this correct ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 8

You can contact Talktalk here:

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

 

Check opening hours, listed near the foot of that page, @PT359.

 

However, there's a chance these agents would invoice you for delivery, whereas, if you can wait for staff to reach your thread, they may simply offer a swap. 

 

Gliwmaeden2, a fellow customer.
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PT359
Chatterbox
Private Message
Message 6 of 8

Done, thanks. Is there a better way to contact TT?

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 7 of 8

You need to add your Talktalk landline  / account number to your community forum profile details, @PT359, for staff to identify your account and send it!

 

Go via your avatar/name; settings; Personal Information; SAVE CHANGES.

Gliwmaeden2, a fellow customer.
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