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Router return!

jace777
Conversation Starter
Message 7 of 7

I returned my hub several weeks ago,ive been getting many emails saying its not back etc and charges may follow.Ive tried live chats,and Emails but sadly to no avail.Please help urgent thankyou Jace!

JASON
6 REPLIES 6

Message 1 of 7

Hi jace777,

 

We'll credit back the equipment charge if you're billed, we just ask that you contact us if you do.

 

Thanks, 

Jo

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jace777
Conversation Starter
Message 2 of 7

Great Arne thankyou is there no record of arrival yet!

JASON
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Arne-TalkTalk
Support Team
Message 3 of 7

Hi jace777

 

I have checked the account and cannot see any pending charges.

 

I have  made a note on your account to advise the equipment has been returned

 

Sorry for any confusion.

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I8this
Philosopher
Message 4 of 7

@jace777  the recording of the returned routers etc is in a completely shambolic state and has been so for several months. The same emails have been reported by many members on here  and still incompetent TT do nothing about rectifying the way the return centre improve the recording of them.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile. The Forum Guidelines apply to ALL members there are/should be, NO exceptions. If you have nothing nice to say, then say nothing at all. Now a wizard.

jace777
Conversation Starter
Message 5 of 7

I did thank you but cant find it still,but typically found one from August thankyou! Surely theyve got it these are just automatic emails i hope anyone else had this before Jace!

JASON
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Gliwmaeden2
Community Star
Message 6 of 7

Did you keep a certificate of posting / tracking number etc, @jace777?

Gliwmaeden2, a fellow customer.
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