Router security

[Bilbo23]

Do I need to change my security settings on my router as I have a ‘weak security’ message on my device? The router is a few years old.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Bilbo23]

Many thanks! I will let you know the outcome.🤞

[Karl-TalkTalk]

Hi @Bilbo23 

A new router is on the way.  Lets see if this helps.

Regards,

Karl. 

[Gliwmaeden2]

Staff will simply follow up after the weekend, @Bilbo23.

[Bilbo23]

Hello

can you advise me who to contact regarding the possibility of replacing my 10 year old router? 

many thanks!

[Bilbo23]

I believe so. It’s been the same way the last 19 years!  

[ferguson]

OK, are you still on an ADSL connection? Are there no upgrade options to a faster service in your area? To be honest, with the speeds you mention, there will always be the likelihood of buffering when streaming. 

[Bilbo23]

I average speed is 11 mbps. I think it drops in and out a bit. Currently on 10. 

[ferguson]

OK, that is a bit long in the tooth and the support team are likely to consider a swap out to a newer model. You mentioned a lot of buffering, what is your download speed, typically? 

[Bilbo23]

Hello ferguson

Its a Huawei HG633. 
security setting  at the moment is WPA/WPA2 

It could be 10 years old.

[ferguson]

Which make and model of router is it and what is the highest wireless security setting available from its interface?

[Bilbo23]

Hello Karl

Yes the weak security message is on my iPad. The router is very old so I think it doesn’t upgrade to the suggested WPA2 Aes or WPA3. We have a lot of buffering on several channels too. 

[Karl-TalkTalk]

Hi

The router should be up to date and secure. 

Is this from an apple device thats recently updated ?

Thanks  

Karl.