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For queries about your TalkTalk broadband service.

Sagemcom 5364 User Interface

Xplorer
Participant
Private Message TalkTalk
Message 29 of 29

There are various issues with the Sagemcom 5364 User Interface [firmware SG4K100174].

 

Please can you update the firmware to  SG4K100206.

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28 REPLIES 28

Message 21 of 29

@Michelle-TalkTalk,

 

Yes, please update it.

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Message 22 of 29

Hi @Xplorer 

 

The new firmware is now available. Would you like us to update the firmware for you now?

 

Thanks

 

Michelle

 

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Message 23 of 29

Hi

 

Just checked with our Devices Team, the rollout is on track and will commence from midnight tonight, in stages.

 

Thanks  

Karl. 

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Message 24 of 29

Hi @Michelle-TalkTalk,

 

Has the rollout of the firmware update commenced today?

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Message 25 of 29

Afternoon,

 

Apologies for the delay. We're hoping to start the rollout from 21st. We'll post back on this date with an update.

 

Thanks

 

Michelle

 

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Message 26 of 29

Hi,

 

As far as I am aware it's still in the testing phase, however I've asked the Devices Manager for you now and I will post back shortly with an update.

 

Thanks

 

Michelle

 

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Message 27 of 29

Hi @Michelle-TalkTalk,

 

I thought this much awaited update was finally signed off last week. Is it now back in testing?

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 28 of 29

Good afternoon,

 

Thanks for your post. Our Devices Team are still currently testing the new version so we are not updating the FW at the moment until the team are happy that it has been fully tested. Can I just ask, what specific issues are you experiencing please?

 

Thanks

 

Michelle

 

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