Sagemcom Fast 5364 - can no longer access Advanced Settings in Hub

[ComfortablyNumb]

I have noticed I can no longer access the router ADVANCED SETTINGS option when I log into the hub from my iPad (or iPhone) - despite being able to log into the dashboard. I was previously able to do this and I used to find it very convenient to have the ability to restart my router using one of my iOS devices without the need to go to the desktop computer. When I log in as Admin I get to see the dashboard but as soon as I click on the Advanced Settings option I get returned to login page (and so the perpetual cycle begins...).

I can, however, access these settings using my desktop computer - this happens to be connected via ethernet cable to the router.

Is this a new bug or is this a feature of the current software version?

My software version appears to be SG4K100174

[Debbie-TalkTalk]

HI @philipmarkevans 

Please can you create a new topic so we can take a look at the issues with plex remote clients.

[Debbie-TalkTalk]

Hi Phil

I've chased for an update on this issue. I will post back on this thread once I have additional information.

Thanks

[philipmarkevans]

I am also seeing this issue - I get thrown out when clicking on Advanced Settings to the login page on iOS and Mac OS (Ventura 13.4.1).  It's particularly annoying as something has also changed with routing/ firewall rules after the SG4K100174 update, so my Plex server is no longer working for remote clients.  I can state this with confidence as I replaced the router with a previous Sagem box which was configured identically except running the previous firmware version and it worked with Plex remote clients last night, but has since also been upgraded to SG4K100174 automatically last night and is now not working.

Support team - please let me know if you want me to start my own topic or wait for an update on this one.

Thanks

Phil

[Michelle-TalkTalk]

Morning,

Apologies, no additional updates as yet.

Thanks

[ComfortablyNumb]

Any feedback from your "Devices Team" yet?

[Debbie-TalkTalk]

Hi 

Apologies for this.

This issue has been raised to our Devices Team and they are investigating.

Thanks

[ComfortablyNumb]

No. Still same this end.

[ferguson]

No. You do need to let the pages fully load though. 

[AldridgeAndy]

Once you have got in to Advanced settings ( where you see your Wi-Fi devices ) select one of the tiles to go a step further and you should find you'll be logged out of the router?

[ferguson]

Hey all, I have just noticed that my router software was updated to v174 a couple of days ago. Tested access again via Safari on my iPhone and I can still access Advanced Settings. So has this now been fixed? 

[Debbie-TalkTalk]

Hi

This has been fed back to our Devices Team.

[KeithFrench]

No, it's a bug. I can access my advanced menu system on Android without a problem. As I said earlier I passed this bug over to TalkTalk.

[ComfortablyNumb]

...actually that would be a ridiculous theory of mine as they would be locking customers that only use mobile devices in their households out of these important router settings. So scratch the "security enhancement" theory.

[ComfortablyNumb]

Am wondering if this is a "security enhancement" as it is restricting access to router settings to devices physically connected? If it is then (a) being told about it would have useful and (b) it is actually something I would have preferred to have had the option for enabling/disabling.

[Michelle-TalkTalk]

Thank you @KeithFrench 

Thanks 🙂

[KeithFrench]

I have just passed this over to TalkTalk as a bug.

[KeithFrench]

Thanks for confirming that Andy.

[AldridgeAndy]

If it helps I can confirm the same experience with v174 as the original poster for the latest iOS versions on iPhone and iPad - you just get logged out as soon as to attempt to access advanced settings.

[KeithFrench]

The only person I know who has an iPhone & iPad has now confirmed is still on V158 as well.

[ferguson]

Your router software is the latest available and updates are generally pushed out in the small hours anyway.