Slow broadband speed

[manveersinghkcs]

I am using TalkTalk since last 15 months, my contract says 26 mbps guaranteed speed but never got it. After many many complaints I got no solution. Right now I am getting 4 mbps speed only. 

I just want to cancel my contract now. People in talktalk are also not serious about it.  Yaa but they are serious about billing. 

 

[Debbie-TalkTalk]

Hi manveersinghkcs

Do you still need help with this?

[Debbie-TalkTalk]

Hi manveersinghkcs

Please can you add your TalkTalk landline number to your Community Profile, I can then check for an update on this fault.

Thanks

[Karl-TalkTalk]

Hi

tests are showing a possible issue.  I've raised a fault to Openreach for investigation.

Check back in 24hrs and we can check for an update for you.

Thanks  

Karl. 

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.