Slow broadband speeds
on 01-07-2024 02:57 PM
Message 47 of 47
Hi everyone,
I have been getting slow speeds for the past couple weeks. I am on 65Mbps contract but I have not been getting the guaranteed speeds. Sometimes when I do speedtest in the evenings I am getting 3Mbps and during the day its fixed at 25-30Mbps.
I did a reset and created a fault at account level, I would appreciate your guidance.
Regards,
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46 REPLIES 46
on 02-07-2024 01:03 PM
Message 41 of 47
Hello,
Yes please if that's ok?
Thanks
Michelle
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on 02-07-2024 01:00 PM
Message 42 of 47
Afternoon Michelle,
Yes, I have a test socket, would you like me to plug into that and leave it for you to run some tests?
Regards,
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on 02-07-2024 06:41 AM
Message 43 of 47
Morning,
Ok. Does your main socket have a test socket please?
Thanks
Michelle
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on 01-07-2024 03:57 PM
Message 44 of 47
Hi Chris, I do not use a landline phone at all.
I have had many disconnections but was not aware of movement. Possible to move back or any other suggestions?
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on 01-07-2024 03:51 PM
Message 45 of 47
Hi Veiled,
The line management system (DLM) has been moving you to slower line profiles, probably because of disconnections. Are you experiencing any problems with your telephone service, any noise on the line?
Chris
Chris, Community Team
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on 01-07-2024 03:04 PM
Message 46 of 47
I can see some Openreach engineer outside my house playing with the cables not sure if it is related to this issue though 🙂
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