Strange DNS failures

[mitchgixer6]

Hi all

I have been having issues with my connection recently, mainly slower speeds (still hitting 30mbs) and disconnects. 

I have just spent 40 minutes on chat with the tech team trying to nail it down, but no errors with the line showing, suggested it may be wiring in my house but nothing here has recently changed. 

I was just looking at my router setting and noticed some strange behaviur in the logs. Lots of DNS name resolution failures during the night when there would be no acces on my connection.

Anyone have a clue whats going on or if this could be the cause of my instability?

Thanks

[Karl-TalkTalk]

Hi

This has been booked in.

Karl.

[mitchgixer6]

Hi Karl 

If you can book that for me please that would be great 

Thanks 

[Karl-TalkTalk]

Hi

Earliest Engineer booked for Tuesday 1st November AM (8-1).

Thanks  

Karl. 

[mitchgixer6]

Had the 6th engineer visit yesterday and the issue still persists. The engineer yesterday didn't actually seem to do anything. This is getting beyond a joke now. I'm going to have to book another engineer visit.

I'm available from Saturday 29th onwards 

[Michelle-TalkTalk]

Hello,

Thank you for confirming. I've booked the engineer appointment for Tuesday October 25 2022,PM as requested. Please let us know how you get on.

Thanks

[mitchgixer6]

Hi there 

If you mean engineer related charges if a fault is found inside my premises then I'm happy to accept as it has already been proven the fault lies outwith. 

I would be available either Monday or Tuesday next week. 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Please can you confirm acceptance of possible time related engineer charges and also provide a few days availability and we can book this in for you.

Thanks

[mitchgixer6]

Hi guys 

Unfortunately I'm going to have to request another engineer visit. My line is still the same as it was after my first engineer visit.

Can you please advise on available slots? 

[Chris-TalkTalk]

OK thanks, I've booked that for you - Reserved appointment slot : October 12 2022, AM

Thanks

Chris

[mitchgixer6]

Will need to be Wednesday morning, I'm not available until then 

[Chris-TalkTalk]

Hi mitchgixer6,

The only appointment available this week is Friday AM, nothing on Monday, AM and PM from Tuesday onwards

Chris

[Chris-TalkTalk]

OK thanks. I'll book the engineer and get back to you with the details

Chris

[mitchgixer6]

No, would need to be tomorrow or Monday 

[Chris-TalkTalk]

Are you available for the rest of the week if tomorrow isn't available?

Chris

[mitchgixer6]

I will be available tomorrow 

[Chris-TalkTalk]

OK, when would you like me to book it for?

Chris

[mitchgixer6]

I suppose you better book ANOTHER engineer visit then. 

[Chris-TalkTalk]

Sorry, no we don't know when it will be available, all I can suggest is keeping an eye on the checker and My account

Chris

[mitchgixer6]

Yeah I knew that, that's why I asked if you knew when it would be available, BT are currently installing in my area.... 

[Chris-TalkTalk]

OK thanks, so it looks as though Future Fibre isn't available yet

Chris