Super Router firmware upgrade

[tt-user]

Hi, is this the right place to request a firmware upgrade for my TalkTalk Super Router? Is this something that I can download and flash on the device or rather something that support need to install from remote? Thanks for helping with this. Regards, tt-user.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[tt-user]

Brilliant, thanks for checking for me Karl, much appreciated. Have a lovely day, tt-user.

[Karl-TalkTalk · Accepted solution]

Hi

Your router is running firmware V1.14t.

This is the latest firmware for that model.

Thanks  

Karl. 

[tt-user]

Hi Karl, thanks for getting back to me.

Would you be able to confirm the latest firmware version available for the following router?

- Model: Super Router HG635

- Hardware version: G.1.01

Thanks, best regards, tt-user.

[Karl-TalkTalk]

Hi tt-user

Firmware updates are pushed out automatically when needed, customers cannot download a firmware image directly.

Thanks  

Karl. 

[Gliwmaeden2]

Leave the router switched on at all times  - it usually receives any updates overnight, but if need be staff can push through an upgrade if it's available. 

You cannot download software to do this yourself. 

Staff will be back after the weekend, @tt-user.