For queries about your TalkTalk broadband service.
on 10-02-2024 12:48 AM
Hi, is this the right place to request a firmware upgrade for my TalkTalk Super Router? Is this something that I can download and flash on the device or rather something that support need to install from remote? Thanks for helping with this. Regards, tt-user.
Answered! Go to Solution.
on 12-02-2024 11:17 AM
You're Welcome 🙂
Regards
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 12-02-2024 11:06 AM
Brilliant, thanks for checking for me Karl, much appreciated. Have a lovely day, tt-user.
on 12-02-2024 10:41 AM
Hi
Your router is running firmware V1.14t.
This is the latest firmware for that model.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 12-02-2024 10:36 AM
Hi Karl, thanks for getting back to me.
Would you be able to confirm the latest firmware version available for the following router?
- Model: Super Router HG635
- Hardware version: G.1.01
Thanks, best regards, tt-user.
on 12-02-2024 09:32 AM
Hi tt-user
Firmware updates are pushed out automatically when needed, customers cannot download a firmware image directly.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-02-2024 08:04 AM
Leave the router switched on at all times - it usually receives any updates overnight, but if need be staff can push through an upgrade if it's available.
You cannot download software to do this yourself.
Staff will be back after the weekend, @tt-user.