cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Suspect router

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 27 of 27

The broadband connection keeps dropping, that is cured by switching the router off then on again.

 

Becoming more and more frequent, now at least once per day or so, but when it needs rebooting it often needs it three or more times.

0 Likes
26 REPLIES 26

Message 1 of 27

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 2 of 27

Morning Karl,

 

Hopefully it'll stay OK.

 

That's the problem with intermittent faults though, by the time Openreach turned up the router was back up to normal.

 

Thank for your help, (again).

 

Steve

0 Likes

Message 3 of 27

Hi

 

Glad the speeds have returned to normal.  Line tests were detecting a fault over the weekend with a possible joint issue on the copper line.

 

Tests are now clear today, so we will keep our fingers crossed it stays that way.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 4 of 27

Engineer has been, he could not find a fault, as I expected since the speed was back up to 44 Mb/s on Sunday.

 

He's fitted a new faceplate to the current master socket which splits the signal to the router and phone, evidently it's better as the phone does not now degrade the broadband signal.

 

It's now back to normal speed, fingers crossed it stays that way and the  intermittent fault doesn't return.

0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 5 of 27

I've kept proof of the low speed to the router

 

(And I am still not receiving the 6 digit code)

0 Likes

ferguson
Community Star
Private Message TalkTalk
Message 6 of 27

Well let's hope they do find an external problem, otherwise you are likely to be charged. 

0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 7 of 27

Quite what the Openreach engineer will find now I have no idea, seeing as the speed at the router is now 44 Mb/s

 

Qwghlm_0-1742149006848.png

 

 

0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 8 of 27

And this morning the router speed is up to 44 Mb/s

 

But because the router is now in the hall and my PC in the study is connected by Wifi the speed at my PC is still around 20 Mb/s

 

Qwghlm_0-1742124537919.png

 

0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 9 of 27

I check the spam folder as it always goes in there, as do the emails that let me know about posts.

 

The code arrives up to 12 hours or so late.

0 Likes

Message 10 of 27

Worth checking whether it goes to spam, @Qwghlm.

 

Mine is often delayed, but if I get my yahoo mail to search for Talktalk emails up to 6 months ago, it pulls up the new email. 

 

Won't usually do it with just an ordinary search for emails from Talktalk but does work, strangely, by making the search dig deeper!

Gliwmaeden2, a fellow customer.
0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 11 of 27

I'm still not getting the 6 digit code sent to me though.

0 Likes

Message 12 of 27

You are right, @Qwghlm, there shouldn't have been a problem logging in here!

 

Hope all goes well on Monday.

Gliwmaeden2, a fellow customer.
0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 13 of 27

Just to keep you up to date.

 

I did receive a message stating that everything checked out and the case was closed unless I kept it open.

 

So I got into Talktalk chat to let them know that I had moved the router from my study to plug directly into the master socket, but the speed was still the same.

 

Went through a few things then saw your post via email that an engineer had been booked.

 

So I went to come here to let you know the date and time were OK, and also that moving the router didn't change anything.

 

However, on trying to log on, the 6 digit code wasn't received so I could not log on.

 

I told the chat guy at the the time and he said that because an engineer was booked I would not be able to log onto the community group, which I thought was very strange.

I'm still not getting the 6 digit code, but was able to find my way here by logging onto my main account and clicking the link to get here.

 

Speed at router 

Qwghlm_0-1742033161357.png

 

 

0 Likes

Message 14 of 27

Hi

 

engineer booked for Mon 17 March AM (8-1).

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Message 15 of 27

Hi

 

I've sent you a PM to confirm some details for an engineer.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 16 of 27

I've now received and fitted the new router.

 

Unfortunately it's still disconnecting, this time at about 2:30 this morning, and my wife says she does hear some crackling on the line.

 

I have just run a line test and it's come up with  

Qwghlm_0-1741943456308.png

Download speed is 30 Mb/s

 

I'm sure Openreach just swap the badly performing lines to the okay ones when complains are made....

0 Likes

Message 17 of 27

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 18 of 27

Good morning Karl,

 

Excellent, thank you very much.

 

Steve

0 Likes

Message 19 of 27

Hi

 

I'll get the router swapped out so we can rule that out.  Another is on the way.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 20 of 27

It's still at 35.5 Mb/s this morning.

0 Likes