For queries about your TalkTalk broadband service.
on 07-11-2024 07:34 PM
Hi All
any chance someone can check my router, cant get wifi calling to enable on any phone in the house, i have seen it could be a simple setting in the router that needs changing
Thanks in advance
Dan
Friday
Hi Dan
You're welcome 🙂
If you do experience any further issues then please let me know.
I've sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
Friday
Morning
That's ok, yes all good
Thanks for all The support 😊
Thanks
Dan
Friday
Morning Dan
Really sorry, I didn't see your last reply.
I'm glad it's arrived and everything has connected up ok 🙂
Friday
Hey Debbie
Yeah did you see my previous post? 😊
Friday
Hi Dan
Has the replacement extender arrived?
Wednesday
Hey Debbie
V2 booster now online and showing up in the router as Keith said
Wifi calling does work when mobile data is off, must be firmware of the phone preferring mobile data over wifi which is fine, no option to change preferred anymore on android 14 unless carrier specific
Thanks for the support 😊
Tuesday
Thanks Dan 🙂
Monday
Sure thing, will keep you updated
Monday
Thanks Dan @dannyw13
It may still be worth testing with the new extender I've sent just to see how it compares.
Monday
Thanks Keith, makes sense
Monday
I guess that makes sense, thanks for looking into this
Monday - last edited Monday
One of my team has checked some settings on their Samsung handset for WIFI calling.
By default, phones will use mobile data for calling and only use Wi-Fi calling if the mobile signal is weak or lost. This can usually be changed in the settings.....
Tap Wi-Fi Calling, then choose your preferences:
Mobile network preferred: Your mobile network will be used for calls. If your network is unavailable, Wi-Fi will be used.
Wi-Fi preferred: Your phone's Wi-Fi network will be used for calls. If Wi-Fi is unavailable, the mobile network will be used.
Monday
In my testing @dannyw13 @Debbie-TalkTalk if this is an Android, you have to set the priority for WiFi calling to:-
I would guess that iPhones would be very similar.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
Monday
Thanks Dan @dannyw13
Ahh ok, just checked with the team and they said the signal for the extender appears to be strong but the phone may be connecting to phone data when upstairs instead of the WIFI extender. Switching into airplane mode makes it connect to the extender.
Monday
Hi Debbie
Seems wifi calling has now appeared upstairs on the extender, in airplane mode, as soon as I turn it off wifi calling disappears
Monday
Monday
No pain at all
1st screenshot is on the extender
2nd screenshot is downstairs connected to the router directly
Monday - last edited Monday
Hi Dan @dannyw13
I'm really sorry to be a pain. Our Devices Team have asked if they can do one more test.
They have asked if you can toggle to flight mode on your device and then try WIFI calling again today? (and let us know if the same issue still happens, date and time) Please ensure you are connected to the WIFI extender at this time too.
Monday
No problem 🙂
Monday
Brilliant thanks Debbie 😊