Wifi Calling not working
on 07-11-2024 07:34 PM
Hi All
any chance someone can check my router, cant get wifi calling to enable on any phone in the house, i have seen it could be a simple setting in the router that needs changing
Thanks in advance
Dan
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on 17-03-2025 12:25 PM
Hi
If you start your own thread (new message), we’d love to help.
We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.
Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.
Thanks
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 17-03-2025 11:55 AM
Can you help, my WiFi is not working again.
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on 08-01-2025 06:56 AM
Hi
Most phones will use mobile data as the primary connection and Wi-Fi as the fallback.
For android there are useful apps such as macrodroid that I find helpful. These can be set to perform functions such as turning off data when connected to your Wi-Fi , and turning it on when not connected etc.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 22-11-2024 09:33 AM
Hi Dan
You're welcome 🙂
If you do experience any further issues then please let me know.
I've sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
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on 22-11-2024 09:31 AM
Morning
That's ok, yes all good
Thanks for all The support 😊
Thanks
Dan
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on 22-11-2024 09:30 AM
Morning Dan
Really sorry, I didn't see your last reply.
I'm glad it's arrived and everything has connected up ok 🙂
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on 22-11-2024 09:21 AM
Hey Debbie
Yeah did you see my previous post? 😊
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on 22-11-2024 07:20 AM
Hi Dan
Has the replacement extender arrived?
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on 20-11-2024 10:20 PM
Hey Debbie
V2 booster now online and showing up in the router as Keith said
Wifi calling does work when mobile data is off, must be firmware of the phone preferring mobile data over wifi which is fine, no option to change preferred anymore on android 14 unless carrier specific
Thanks for the support 😊
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on 19-11-2024 06:53 AM
Thanks Dan 🙂
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on 18-11-2024 03:41 PM
Sure thing, will keep you updated
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on 18-11-2024 02:20 PM
Thanks Dan @dannyw13
It may still be worth testing with the new extender I've sent just to see how it compares.
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on 18-11-2024 02:18 PM
Thanks Keith, makes sense
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on 18-11-2024 02:18 PM
I guess that makes sense, thanks for looking into this
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18-11-2024 01:44 PM - edited 18-11-2024 01:44 PM
One of my team has checked some settings on their Samsung handset for WIFI calling.
By default, phones will use mobile data for calling and only use Wi-Fi calling if the mobile signal is weak or lost. This can usually be changed in the settings.....
Tap Wi-Fi Calling, then choose your preferences:
Mobile network preferred: Your mobile network will be used for calls. If your network is unavailable, Wi-Fi will be used.
Wi-Fi preferred: Your phone's Wi-Fi network will be used for calls. If Wi-Fi is unavailable, the mobile network will be used.
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on 18-11-2024 01:43 PM
In my testing @dannyw13 @Debbie-TalkTalk if this is an Android, you have to set the priority for WiFi calling to:-
- Call over Wi-Fi – if Wi-Fi is unavailable use mobile SIM
- Call over mobile network – if Mobile SIM is unavailable use Wi-Fi
I would guess that iPhones would be very similar.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 18-11-2024 01:36 PM
Thanks Dan @dannyw13
Ahh ok, just checked with the team and they said the signal for the extender appears to be strong but the phone may be connecting to phone data when upstairs instead of the WIFI extender. Switching into airplane mode makes it connect to the extender.
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on 18-11-2024 01:27 PM
Hi Debbie
Seems wifi calling has now appeared upstairs on the extender, in airplane mode, as soon as I turn it off wifi calling disappears
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on 18-11-2024 12:53 PM
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on 18-11-2024 12:03 PM
No pain at all
1st screenshot is on the extender
2nd screenshot is downstairs connected to the router directly
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