Wifi Calling not working

[dannyw13]

Hi All

any chance someone can check my router, cant get wifi calling to enable on any phone in the house, i have seen it could be a simple setting in the router that needs changing

Thanks in advance

Dan

[KeithFrench]

Just retested this when connected to my V2 F266 & it worked fine. Which router firmware & F266 version are you using?

[dannyw13]

Hi Keith

It's a sagecom fast266

Thanks 

Dan

[KeithFrench]

Hi @dannyw13 

@Michelle-TalkTalk has asked me to help you with this. Which make/model of extender are you using?

[Michelle-TalkTalk]

Good morning,

@KeithFrench  have you come across this before?

Thanks

Michelle

[dannyw13]

Hi Chris

Works in main router wifi, but when on the talktalk wifi extender upstairs it doesn't work, does the wifi extender setting also need changing?

Thanks 

Dan

[Chris-TalkTalk]

Yes, the change has gone through. When it convenient could you switch the router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know how you get on

Chris  

[dannyw13]

Thanks Chris, has it been done? Wifi calling still not showing up

It is definitely enabled in my home settings 

Thanks 

Dan

[Chris-TalkTalk]

OK, I'll do this, please don't switch off your router

Chris

[dannyw13]

Thanks for coming back Chris, yes please proceed 🙂 

[Chris-TalkTalk]

Hi dannyw13,

I can make a change that will hopefully fix the problem, is it OK to do it now, your internet connection will be down for a few minutes?

Chris

[ferguson]

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.